The Challenge:
Many Suspicious Activity Report (SAR) investigations were at risk of extending beyond regulatory deadlines and the backlog was growing.
The Solution:
Eliassen Group engaged with client leadership to identify the investigation population and targeted SAR ratio. After training Eliassen Group leaders and analysts on client systems and processes, we executed agreed-upon investigations, meeting deadlines and target backlog reductions. In addition, Eliassen developed and produced a weekly investigation dashboard with drill-down reporting.
The Result:
By completing 290 investigations and related SARs, Eliassen Group exceeded the goal for production volume. We also reduced case aging from 90+ days to fewer than 30 days and enhanced the client’s investigation processes and training documentation.
