Many Suspicious Activity Report (SAR) investigations were at risk of extending beyond regulatory deadlines and the backlog was growing.
Eliassen Group engaged with client leadership to identify the investigation population and targeted SAR ratio. After training Eliassen Group leaders and analysts on client systems and processes, we executed agreed-upon investigations, meeting deadlines and target backlog reductions. In addition, Eliassen developed and produced a weekly investigation dashboard with drill-down reporting.
By completing 290 investigations and related SARs, Eliassen Group exceeded the goal for production volume. We also reduced case aging from 90+ days to fewer than 30 days and enhanced the client’s investigation processes and training documentation.